Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We ship all our orders from California USA using USPS.
Orders are processed within 1 working day and USPS typically takes between 2-5 days to deliver the orders within USA.
When you checkout with your first order, the process creates an account for you.
You can specify a shipping address during the checkout process.
Once your order is shipped, you will receive an email with the tracking number and instructions on how to track your order. The tracking number and instructions will differ based on the location your item was shipped from
We use Stripe to process all payments and do not receive or save any of the card information.
We charge sales tax based on the delivery address.
We currently only ship to the US
We try and fulfill orders from a single warehouse, however based on availability and the customer selection at checkout items maybe shipped from different warehouses and arrive separately.
If you need to swap an item
Returns and Exchanges
We offer a 30 day return policy. Items need to be returned undamaged and with the original packaging.
kindly use the contact us page to get in touch with us.
kindly use the contact us page to get in touch with us.
Once your return request has been approved, you will receive the address and full instructions to return your package.
There are three ways to get customer support.
- Fill in the form on this page
- Send us an email at support@makerusa.net
- Call us by phone on +1-209-673-2606
We start working on your order immediately if the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Please contact as as soon as possible, we will assist if the order has not been processed for shipping.
We start working on your order immediately, so we are unable to make any changes to an order after it has been placed.
If the order has already been processed through our shipping department, we cannot retrieve it for an address change
Please contact us as soon as possible, if the order has not been processed, we maybe able to assist
We currently do not allow pre-ordering of out of stock items.